ServiceNow SPM Specialist

ServiceNow SPM Specialist

For my international client based in Brussels, I am seeking a Servicenow SPM Specialist to join the team on a long term contract assignment. This assignment offers a hybrid working model, with largely remote working but consultants will need to be on site at the customer offices 5 days per month.

Tasks and responsibilities of the ServiceNow Consultant

• Organize and support the successful adoption of SPM at programme and project level,
• Resolve stakeholder issues quickly, organize efficient support,
• Propose, write organize and maintain relevant documentation,
• Ensure constant adequation between operational requirements and available dashboards/reports (OOTB and custom),
• Manage communications and define strategies to increase results in line with defined adoption targets (from awareness to action)
• Run the weekly scrum of scrum with cross project teams, ensure SPM is always updated and used in a consistent and efficient way with respect to the European Institution methodology framework.
• Liaise with Methodology experts at the European Institution, ensure alignment of practices.

Required skills and experience of the ServiceNow Consultant

• Master Degree+ 11 years of relevant experience
• Experience with SAFe (Preferably 6.0) or Agile at Scale frameworks (PI Planning, Epics, Features, Stories, Value Streams)
• Understanding of SPM modules: Strategic Portfolio Planning, Demand Management, Project/Program Management, Agile Development & Scrum,
• Be proficient in using and configuring ServiceNow modules: SPM, EAP, HRSD, Flow Designer, Now Experience UI.
• Know how to create/update forms, tables, flows, and dashboards.
• Be able to interpret data from reports or Performance Analytics.
• Experience managing end-to-end onboarding processes or employee journeys.
• Strong in communication, change management and training end-users.
• Ensure compliance and data quality across SPM and EAP modules.
• Conduct training/demo sessions and onboarding workshops for ServiceNow users and stakeholder
• Mandatory possession of the following certificates:
• ServiceNow - Certified Implementation Specialist – Strategic Portfolio Management
• Good knowledge of English
• Any additional ServiceNow certificates would be considered as an asset